Help & Advice
Something not quite clear? Ask Wine Pole, we are happy to shed light.
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At Wijnpaal, we make everything with care and customisation, which is why we take the time to produce and deliver your order perfectly. Below you will find all the practical information on delivery times, delivery, payment options and what to expect upon receipt. Any questions? Feel free to contact us!
Delivery times
The Wine Pole you order will be custom-made especially for you. This means that we do not have it in stock, but only take it into production as soon as we receive your order.
- Wine post Clean, Classic, Custom, Champagne and Industrial: approximately 10 working days
- Wine post Gift card: 1-3 working days
- Compact Six wine rack: 1-3 working days
The carrier collects the ordered products from us on Tuesday and then schedules the delivery.
Adjusted delivery times apply for the holiday period and Christmas. In these months, a delivery time of +10 working days applies in addition to the standard delivery time.
Delivery
Do you enter your mobile phone number when ordering? Then you will receive a free text message the morning of delivery with the expected time to expect the driver. That way, you won’t have to worry about missing the driver.
Saturday delivery
As standard, we only deliver on working days. In exceptional cases, it is possible to make an appointment for Saturday delivery. Please take into account possible longer delivery times and extra costs. Would you like delivery on Saturday? Then please contact us.
Not at home during delivery
Not at home when the driver arrives? The driver will leave a note asking you to make a new delivery appointment within five working days. If you haven’t contacted him within those five days, the Wine Pole will be returned. Has the Wine Pole been returned? If so, please contact us. We will then arrange a new delivery, the shipping costs of which will unfortunately be borne by the customer.
Pinning with the driver
Pinning with the driver is not possible. Payment can only be made in advance via iDeal, Bancontact or bank transfer during the ordering process.
Collect yourself
Self collection is possible by arrangement. Please note that the costs remain the same as for a regular delivery.
Damage on receipt
Upon receipt, check if the damage is limited to the packaging, or if there is actual damage to the product. You must sign for receipt before opening the shipment. If you are in doubt, you may refuse to accept the goods. If you accept the shipment with packaging damage, the driver must make a note of this. In case of actual breakage damage (no packaging damage), please contact us immediately. We will then help you solve the problem together.
Carrier
We cooperate with reliable transport partners: UPS, PostNL, DHL and NE DistriService.
Reviews Wine rack
Very happy with the wine post and very pleased with the method of communication and how it was installed. Very nice and empathetic young man. Top. Keep up the good work, an extra star as far as I'm concerned!
Max
February 2022
A fantastic wine post ordered! A real eye-catcher in the house. Service was good.
Van de Velde
July 2022
"Super happy with my white Compact Six wine rack, very nice and smooth service! Five stars as rating *****."
Marlou
April 2020
Frequently asked questions on delivery
Below you will find answers to the most common questions regarding the delivery time of your Wine Post. Do you have a question not listed here? Feel free to contact us, we are happy to help!
Have you ordered a Wine Pole Custom, Clean or Steel? Then you can contact NE DistriService, our carrier for these products, directly to postpone or change the delivery address. For all other products, you can indicate this to the relevant carrier.
Do you receive your order with damages? If so, please contact us as soon as possible. We will make sure to submit any complaint to the carrier within seven days of delivery. It is important that you report damage as soon as possible so that we can help you as much as possible.
Your Wine Pole will be securely packed with protective film and cardboard to prevent damage during transport. Due to the size and customisation of our products, you can be confident that your purchase will be handled with care.
No, this option is not available. As the Wine Piles are custom-made and often have large dimensions, we depend on special transport that makes its own schedule. Self-collection is possible, but please take into account the size of the Wine Pole.
The carrier collects the ordered products from us on Tuesday and then schedules the delivery.
